We’ve updated the Customer Activity feed to give dealers a much clearer picture of their service department's impact. Instead of showing only what the customer paid out-of-pocket, Drive AI now displays the total value of the Repair Order (R/O).

This update ensures that every service visit reflects the actual work performed, making the data more transparent and useful for the entire dealership.

What’s Changed?

Instead of just showing the "Customer Pay" amount, the Customer Activity line now displays the Full Repair Order (R/O) Total. This includes the combined value of:

• Client Paid: This is the "out-of-pocket" expense for the vehicle owner.

• Warranty: This portion is paid to the dealership by the Manufacturer (OEM) or a third-party service contract provider.

• Internal: This is when the Dealership itself pays for the work.

The Activity Line: Now reflects the true scale of the work (e.g., "Alex serviced 2025 Ford Bronco Sport with an R/O of $550").

The Tooltip: Users can hover over a new info icon (i) to see exactly how that $550 is split (e.g., "Client = $50, Warranty = $300, Internal = $200").